To act as a think tank and help translate government goals, objectives and policy priorities and reform agenda into tangible reform actions with focus on principles and practices of good governance.

To identify those areas for change that will make the most impact in improving performance and policy-making in government and enable it to respond better to the needs of the people.

To create a bank of best practices, methodologies and tools in governance reforms including successful e-governance applications.

To support change management and management development programmes in government to effectively carry forward governance reforms and to develop a reform communication strategy for wider implementation.

To provide technical support and advisory services to state and local governments, national and international organizations in the areas of action research, change management, design and implementation of governance reforms, including administrative reforms.